Best Sales CRM Software for Small Businesses The Complete Customer Management Platform – Customer relationship management software is a complete business solution software that helps small business owners for automation of their complete businesses for easy tracking of all the communication which happens in the business. CRM software replaces the spreadsheet, database, and application and makes a complete and robust solution for customer relationship and Customer Management, and sales management and automation.

Online CRM software provides a complete client management platform and Customer Management platform which connects all the data from your lead and customers and all the data in one place CRM software consolidates all the communication of cal email text messages and meeting documents purchases and revenue records in one place so that any business owner is able to track the sales and lead and profit of his business and in this way it mixes very easy for the automation of the businesses and for-profit making and the CRM software also helps for scaling the businesses by sending the right message to the right customer at the right time and shortening the cell cycle for revenue Optimisation and monitoring the customers buying behavior for more sales of the product and services to the customer.

Why CRM Software is required for Small Business

Customer relationship management gives the complete solution for the business and it also helps the businesses to acquire new customers and keep track of the customers for winning their businesses goal and keep them happy by organizing the customer’s feedback and by providing the right customer support AI building block of a strong relationship with the customers and it also helps the faster response system for the customers using various customer relationship management techniques with the help of website email telephone social media data and across multiple channels for better optimization of the businesses.

Benefits of CRM software

CRM software amplifies sales and marketing with the help of an advertising budget and it also helps to reach more customers at optimal prices.

1. Sales – Sales CRM software streamlines the entire sales process with improved visibility, prioritization, and follow-up.
2. Marketing – CRM in marketing is often game-changing, as it offers powerful insights, personalization, and testing opportunities that ultimately lead to increased sales.
3. Boost sales: A CRM can help you identify, nurture, and follow up on quality leads.
4. Efficient business process: Help your team stay productive by defining and building efficient processes for your business.
5. Tactical decision-making: Accurate data from across your organization helps keep your decision-makers informed, so they can react to market trends with better decisions.
6. Data security and compliance: You can rest assured that your customer data is safe in your vendor’s data centers, safeguarded by top-of-the-line physical and digital security mechanisms.
7. Mobile accessibility: a CRM with a mobile app ensures that your team has access to important CRM data, no matter where they are.
8. Customer satisfaction: A CRM arms your team with all the historical data of a customer, as well as information regarding similar issues faced by others.
9. Sales pipeline: This shows the quantity, value, and stage of your open deals.
10. Sales funnel: shows conversion rates throughout the sales process.
11. Lead and Contact Management: Bring in quality leads, nurture them, and turn them into happy, paying customers.
12. Automation: Instead of having your sales team waste their time doing administrative work, automate all your routine and mundane tasks with workflows and macros to help your team focus on winning clients and closing deals.
13. Omnichannel CRM: Reach out, respond, and stay in touch with your customers across email, telephony, social media, and live chat with a real-time notification system.
14. Artificial Intelligence: With AI, you get an interactive link to all your CRM data.

Best CRM Software For Small Businesses

1. Salesforce CRM:

Best Overall, Most Comprehensive CRM Platform

• World’s #1 CRM – Integrated platform, AI, app development, best-in-class apps
• Single Source of Truth – Connect sales, service, marketing, commerce, and IT, personalise experiences
• Fast Time to Value – Ease of design and implementation at speed with high ROI
• Scalable and Flexible – Solutions for any size company or industry
• Trailblazer Success and Community – 96% of customers say they met or exceeded ROI expectations
• Salesforce for Small Business – Small Business CRM – World’s #1 CRM
• Sales – Sales Automation Software by Sales Cloud
• Service – Leading Customer Service Software with Service Cloud
• Marketing – Digital Marketing Automation Software
• Commerce – Grow your business faster with Commerce Cloud

2. Zoho CRM:

Best for Startups, Best for Sales Pipelines

Bring the very best out of your customer-facing teams with robust automation, comprehensive analytics, personalized solutions, and more. Sign up and get started in no time—the fastest implementation in the enterprise CRM market.

3. Monday Sales CRM:

Best for Teams, Fully-customizable no-code CRM that centralizes your entire sales cycle.

The CRM software that’s simple to set up and easy to use. Monday sales CRM lets you handle all your work in one place. Pipeline sales pipeline, Contact Management, Lead Management, lead capturing, Customer Project marketing, Activity, Customer onboarding,  Team task and project.

4. Capsule CRM:

Best for managing projects, Best for Small Sales Teams.

Build stronger customer relationships, make more sales, and save time. Sales Pipeline Dashboard, Calendar & Task Management Tools, Outlook & Gmail Integrations.

5. Pipedrive:

Easy to implement CRM tool that helps focus on activities that close deals.

• Visual sales pipeline – See your entire sales process at a glance. Update deals by dragging and dropping them into place.
• Customizable pipeline – Set up your pipeline to match your sales cycle. Add custom stages and fields.
• Team collaboration – Collaborate on deals and activities with colleagues. Share updates on sales operations and wins.
• Activity reminders – Schedule reminders for all your sales activities. Stay on top of all your deals. Never miss a follow-up.
• Segment leads – Filter, categorize, segment and sort leads to create targeted lists for personalized communications.
• Contact history – See a full history of all calls, emails, meetings and notes associated with every deal and contact.
• Web Forms – Generate quality leads for your pipeline with fully customizable online forms placed right on your website.
• Reporting and dashboards – Get detailed reporting on sales and key activities. Track progress against goals in your dashboard.
• Revenue forecasting – Forecast sales volume and revenue based on your pipeline. See automatic calculations as deals are updated.

Enterprise CRM Software

Enterprise CRM software is for large companies for automation and management of the customer life cycle Enterprise CRM software is helpful for medium and Enterprise level businesses for customer relationship management so it’s very important that you should check whether your business is a small business category or medium category or in the large enterprise category.

Enterprise customer relationship management software system helpful for large businesses that have multiple department or a complex CRM process so if your organization is large and it is multinational then you should use the good and branded CRM software which handles the complex departmental process also and it should be designed that helps the businesses to manage large volume of clients customers and qualitatively across different teams and get a profits in sides different customers and different departmental and different country offices.

How to choose the right CRM software?